Challenge
The problem.
Agents pasted customer messages into an assistant. Card numbers and emails landed in prompt logs and vendor history.
Solution
The fix.
Veil sits in front of the assistant call. Tickets are tokenized on the way in and restored on the way back to the agent.
Stack
Zendesk
OpenAI
Postgres
Support tickets used to leak cards into our model prompts. Not anymore.
Maya Okafor
,
CTO
,
Lumenpost